Frequently Asked Questions (FAQ)

Welcome to Zaina’s Impeccable Store ✨
Here are answers to some of the most common questions our customers ask. If you need more help, feel free to contact us.

🛍 Orders

1. How do I place an order?

Simply browse our store, select the product you like, add it to your cart, and proceed to checkout by filling in your delivery and payment details.

2. Will I receive an order confirmation?

Yes. Once your order is placed successfully, you will receive an order confirmation via email or SMS.

🚚 Shipping

3. How long does shipping take?

Order processing usually takes 1–3 business days, and delivery takes 7–14 business days depending on your location.

4. Do you ship all over India?

Yes, we currently ship to most locations across India.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number or link. Tracking updates may take 24–72 hours to appear.

💳 Payments

6. What payment methods do you accept?

We accept secure online payment methods available at checkout. Available options will be shown before you complete your purchase.

7. Is it safe to make payments on your website?

Yes. Our website uses secure payment gateways to ensure your information is protected.

🔁 Returns & Refunds

8. What is your return policy?

Returns are accepted only for damaged, defective, or incorrect items, reported within 48 hours of delivery. Please refer to our Return & Refund Policy for full details.

9. When will I receive my refund?

Approved refunds are processed within 5–7 business days to the original payment method.

🌸 Products

10. Are your products branded?

No. We sell non-branded, carefully curated self-care and beauty products.

11. Are your products safe to use?

All products are selected for everyday use. We recommend performing a patch test before first use, especially for skincare products.

12. Do product colors or designs vary?

Yes. Slight variations may occur due to lighting, screen settings, or supplier updates.

📞 Support

13. How can I contact you?

You can reach us via email at taeina0918@gmail.com. We usually respond within 24–48 business hours.

Thank you for shopping with Zaina’s Impeccable Store 💕
We’re always here to help.